Hybrid Customer Success Manager

Posted 2 months ago

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About the role

  • Drive organizational growth by enhancing profitability, reputation, and customer satisfaction.
  • Deeply understand customers' needs and effectively communicate NPAW's value.
  • Guarantee customers are receiving appropriate support from all areas of the business and follow up every issue.
  • Proactively offer ideas and insights to improve the customer's issues and challenges.
  • Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
  • Identify opportunities for upgrades and growth and detect future product needs.
  • Provide progress analysis related to customer engagement.
  • Monitor and provide support on the implementation of service agreements.

Requirements

  • +7 years of experience in customer-facing roles with a proven ability to deliver results.
  • Based in NYC.
  • Proven experience in key account management in a SaaS environment.
  • Customer oriented person with a strong focus on results.
  • Strong communication skills both in person and in writing.
  • Understanding of the strategic sales process.
  • Strong organizational skills with an ability to manage client demands.
  • Ability to understand technical documentation and extract the product value.
  • Spanish and French are a plus.
  • Willing to travel up to 15% of the time.
  • Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies...) will be a plus.

Job title

Customer Success Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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