Hybrid Customer Success Manager, Mid-Market

Posted last month

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About the role

  • Own a book of Affinity's Mid-Market customers driving renewals and upsell for these accounts
  • Serve as a Customer Advocate: build a strategy to manage the engagement and success of clients
  • Act as a trusted advisor to drive broad product adoption and ensure high customer satisfaction
  • Become a product expert and develop best practices to share with clients
  • Interface closely with sales, support, product, and engineering to share client feedback and resolve escalations
  • Deliver outstanding client experiences and directly impact the product roadmap
  • Combine commercial leadership and customer advocacy to understand and address client business needs

Requirements

  • 5+ years of experience as a Customer Success Manager, Account Manager, or similar role
  • Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
  • Experience managing accounts and renewals, upsell opportunities, and identifying growth opportunities
  • Excellent interpersonal skills with a history of building strong business relationships
  • Influential communicator with experience presenting to small and large audiences
  • Proficient in organization, account prioritization, and time management
  • Ability to orchestrate cross-functional resources to ensure the success of your clients
  • Excited by the startup environment; willing to contribute to structure and process to scale the team
  • Thrive in dynamic, fast-paced environments and embrace ambiguity
  • Must be authorized to work in the U.S.; company uses E-Verify to confirm employment eligibility

Benefits

  • We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA)
  • Flexible personal & sick days
  • 401(k) plan
  • Annual education budget and comprehensive L&D program
  • Monthly reimbursements for home internet, meals, and wellness memberships/equipment
  • Virtual team-building activities and socials
  • Eligible to receive Commission based on departmental KPIs
  • Hub-hybrid work model (in-office 2–3 days per week)

Job title

Customer Success Manager, Mid-Market

Job type

Experience level

Mid levelSenior

Salary

$115,000 - $135,000 per year

Degree requirement

No Education Requirement

Location requirements

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