PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Run Quarterly Business Reviews with client stakeholders to ensure their objectives are met and they receive maximum value from our solutions;
- Manage complex situations with clients and mediate actions internally;
- Develop your portfolio by increasing the usage of our solutions by identifying upsell opportunities;
- Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally;
Requirements
- More than 2 years of experience in serving corporate customers in, for example, a Customer Success Manager, Sales or Key Account Manager;
- Experience with a client portfolio of up to 20 accounts;
- Educational background in Finance, Economics or Business Administration;
- Experience working in a treasury function as well as some exposure to ERP/TMS software would be a plus;
- Strong communications skills, with a bilingual level of English;
- Strong analytical and organisational skills and ability to work effectively across teams;
- Excellent client facing skills, experienced in building relationships and managing stakeholders;
- A problem solving attitude and resilience under pressure;
Benefits
- Competitive salary
- Sponsored learning budget
- Free private health insurance
- Free Spanish, English and French lessons
- Relocation package if needed
- 31 days of annual vacations
- Gym discounts and free sports activities
- Ticket Restaurant with monthly credit and regular cross-team lunches
- Daily fresh fruit and a beautiful office with 360-degree views of Barcelona
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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