Customer Success Manager enhancing support capabilities at much. GmbH, focusing on IT & ERP solutions. Drive sales growth while ensuring client satisfaction in a hybrid setting.
About the role
- Manage and develop a team of Client Success Managers for a Series C real estate company. Drive client satisfaction and retention through coaching, strategy, and excellence in operations.
Responsibilities
- Hire, coach, and mentor a high-performing team of Client Success Managers
- Drive strategies that improve client satisfaction, retention, and expansion
- Streamline processes, tools, and workflows to enable consistent delivery of client outcomes
- Provide onboarding and ongoing development opportunities for CSMs
- Leverage NPS, CSAT, GRR, and other metrics to identify trends and inform strategy
- Partner with cross-functional teams to ensure integrated client strategies
Requirements
- 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services
- 5+ years of direct client-facing experience with a proven record of driving retention and expansion
- Strong knowledge of digital marketing strategy, including paid advertising, social media, content, and SEO
- Proficiency in CRM and project management tools, with a track record of implementing process improvements (Salesforce experience a plus)
- Excellent communication skills, with the ability to influence clients, teammates, and executives
Benefits
- Equal Opportunity Employer
- High-performing team culture
- Coaching and mentoring opportunities
- Collaboration with cross-functional teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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