MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Build and maintain strong, long-lasting customer relationships
- Assist customers to expand their usage and adoption of our products
- Onboarding and training of new clients
- Co-own contract renewal with sales
- Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Sales Representatives and other teams across the company
- Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
Requirements
- Ability to obtain and maintain Swedish security clearance
- Fluent in Swedish
- Experience successfully managing customer relationships or projects in defence
- 6+ years of experience in Customer Success, account management or similar
- Excellent verbal and written communication skills in English, the language of the company
- Ability to successfully communicate and coordinate with international customers & sales teams
- Experience working with defence and intelligence customers across the EMEA region
- Excellent problem-solving skills, proactive work style, and ability to work independently
- Ability to multitask and prioritize job requirements
- Ability to travel internationally
- Experience operating within a classified environment
Benefits
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RE
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