ZC
Customer Success Manager empowering clients in social advertising through training and strategic consultation. Supporting emerging platforms like Snapchat, TikTok, Twitter, and Google for global clientele.
About the role
- Ownership of customer relationships and interface with Rackspace support
- Ensure customers’ technical and support needs are met
- Maximize customer relationship strength and identify opportunities
- Support sales team by developing positive customer relations
- Respond to customer inquiries and determine product literature
- Resolve production issues and manage invoicing problems
Requirements
- Strong partnership relationships with customers
- Manage support requests
- Coordinate support teams for timely delivery
- Schedule customer maintenances with quality checks
- Manage customer projects and ensure on-time delivery
- Review service failures and produce reports
- Negotiate and process service credits
- Maintain service improvement plans
- Manage contract renewals
- Produce ad-hoc reports
- Adhere to company security policies
- Identify coaching opportunities for team members
- Drive change and development in products and processes
Benefits
- Equal employment opportunity without regard to various personal characteristics
- Accommodations for disabilities or special needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
OP
Senior Customer Success Manager managing complex Federal customer accounts and driving technology adoption at Casepoint. Developing strategies for retention and value realization across diverse stakeholder groups.
KU
Client Success Manager at KUBRA leveraging innovative products to enhance customer satisfaction and drive business growth. Engaging with clients to manage relationships and deliver exceptional value.
PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
PE
PeripassCustomer Success Manager
Customer Success Manager driving client success and upselling for logistics SaaS scale - up Peripass. Engaging with customers to maximize investment returns and enhancing the customer journey.
Data Analyst specializing in CRM focusing on strategic data segmentation and collaboration across teams at Omie, a technology company.
AD
AdtailMid-level CRM Analyst
Analista de CRM role at Adtail, a digital marketing agency enhancing customer interaction and satisfaction. Responsible for data analysis and customer onboarding strategies to improve performance.
AM
Amcham-BrasilJunior Customer Success Analyst
Customer Success Analyst managing B2B client relationships, ensuring success for various companies. Requires bilingual communication and flexibility for hybrid work.