Hybrid Customer Success Manager, Growth

Posted last month

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About the role

  • Own a book of Growth customers driving renewals and upsell for these accounts
  • Serve as a Customer Advocate by building strategies to manage engagement and success
  • Act as a trusted advisor to drive broad product adoption and customer satisfaction
  • Become a product expert and develop best practices to share with clients
  • Interface closely with sales, support, product, and engineering to share client feedback and resolve escalations
  • Drive renewals while working closely with clients to understand and address their business needs
  • Regularly collaborate cross-functionally to impact the product roadmap and deliver outstanding client experiences

Requirements

  • 2+ years of experience as a Customer Success Manager, Account Manager, or similar role
  • Proven track record of achieving commercial targets and goals, preferably in an enterprise SaaS setting
  • Experience managing accounts and renewals
  • Excellent interpersonal skills with a history of building strong business relationships
  • Influential communicator with experience presenting to small and large audiences
  • Proficient in organization, account prioritization, and time management
  • Ability to orchestrate cross-functional resources to ensure client success
  • Excited by the startup environment and able to contribute to scaling the customer success team
  • Nice to have: Experience with Venture Capital, Private Equity, or Investment Banking customers
  • Nice to have: Experience at a SaaS company in the CRM or data services space
  • Must be eligible to work in the United States (company uses E-Verify)
  • Team members within commuting distance expected in-office 2–3 days per week

Benefits

  • We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA)
  • Flexible personal & sick days
  • 401(k) plan
  • Annual education budget and comprehensive L&D program
  • Monthly reimbursements for home internet, meals, and wellness memberships/equipment
  • Virtual team-building activities and socials
  • Eligible to receive Commission based on departmental KPIs

Job title

Customer Success Manager, Growth

Job type

Experience level

JuniorMid level

Salary

$90,000 - $100,000 per year

Degree requirement

No Education Requirement

Location requirements

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