Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
About the role
- Customer Success Manager providing strategic partnership and solution recommendations to key clients in the AI CRM sphere. Fostering relationships and guiding success on the Salesforce platform.
Responsibilities
- Proactively set the customer up for success through optimization of the solution, with special care during critically important peak events
- Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities
- Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue
- Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution
- Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion
Requirements
- 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level
- Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
- Proven ability to build trust-based relationships and navigate complex, enterprise-level environments
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista de Requisitos SR at SCForce focusing on marketing and CRM solutions through innovative technologies. Collaborating with teams to enhance client sales potential and brand strength.
Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Product Manager leading Salesforce CRM platform capabilities at Ford Credit. Collaborating with cross - functional teams to drive innovation and improve customer experiences.
Lead innovation strategy and customer engagement while leveraging emerging technologies at Mastercard. Drive product development and forge partnerships to enhance commercial opportunities.
VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
Customer Success Manager at Tanium supporting customers in Tokyo's hybrid work environment. Ensuring successful outcomes and driving value from the Tanium platform with key clients.