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MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
About the role
- Proactively set the customer up for success through optimization of the solution, with special care during critically important peak events
- Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities
- Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue
- Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution
- Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion
Requirements
- 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level
- Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
- Proven ability to build trust-based relationships and navigate complex, enterprise-level environments
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
ST
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