Hybrid Customer Success Manager

Posted last month

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About the role

  • Ensure customer satisfaction and retention as a Customer Success Manager
  • Manage account planning and deepen customer relationships to unlock upsell opportunities
  • Collaborate with Account Directors, Sales teams, and Product teams to achieve account goals
  • Understand clients’ needs, objectives, and challenges thoroughly
  • Enhance client adoption and engagement to foster loyalty
  • Develop and execute account plans
  • Build and maintain strategic relationships with key stakeholders
  • Provide guidance to clients in day-to-day operations
  • Deliver platform training and onboarding, including change management processes
  • Communicate client requests for features and improvements to Product Owners
  • Identify opportunities for growth and engage with the broader account team

Requirements

  • Experience in account management or similar roles (Customer Success Manager, Key Account Manager)
  • Confident in business settings with sharp analytical skills
  • Assertive communicator who can lead meetings and provide actionable insights
  • Growth-oriented with strong commercial acumen
  • Efficient, consistent, and structured approach to work
  • Bachelor's or Master’s degree in Communication, Media, Economy, Marketing, or Behavioral Sciences preferred
  • Tech-savvy with willingness to master the platform
  • Comfortable thriving in a scale-up environment
  • Positive, enthusiastic, and solution-focused mindset
  • Excellent communication skills and commitment to client success
  • High sense of responsibility internally and towards clients
  • Collaborative team player who is eager to learn and humble

Benefits

  • 25 days’ holiday + bank holidays
  • Annual Wellbeing Day – an additional day for physical and mental wellbeing
  • Pension Scheme
  • Corporate Medical Cash Plan
  • Smart Working Options – spend up to 40% of working week from home
  • Savings through online community platform (daily deals and discounts)
  • Employee Assistance Programme
  • Cycle to Work Scheme
  • Monthly Employee Awards – Employee of the Month programme with £250 bonus
  • Paid Volunteer Day for charity fundraising
  • Referral scheme – up to £1,500
  • Wellbeing Programme – interactive workshops and Wellbeing Champions
  • Enhanced Family Friendly Leave
  • Employee Resource Groups (ERGs) for diversity and inclusion

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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