Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
About the role
- Customer Success Manager at Userpilot cultivating relationships and facilitating value through product education. Overseeing account health and advocating for customer needs to enhance user engagement.
Responsibilities
- Developing strong, positive relationships with customers, acting as their primary point of contact for all things product.
- Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
- Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance.
- Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
- Provide strategic consultation to customers on best practices to push for value.
- Updating Customers (communicate with customers about changes and modifications to the product)
- Conducting regular account reviews and building success plans with the customer
- You will own renewals and retention of revenue for your book of business
- Initiating collaborations for case studies
- Gathering and sharing customer feedback with product teams
- Investigate and escalate any technical issues a customer encounters.
Requirements
- At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company
- Experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively
- Have owned technical demos & understand how to demonstrate value
- Can identify customer pain & goals, by asking good discovery questions
- Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book)
- Bonus Requirements:
- Experience working with customer engagement/analytics products
- UI / UX expertise
- More expert technical acumen
- Fluency in additional languages
- Have a fundamental understanding of APIs / JavaScript etc.
Benefits
- • • • • •
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
CRM Analyst focusing on engagement and profitability strategies, constructing new flows and optimizing campaigns within a multidisciplinary team.
Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.