Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
About the role
- Customer Success Manager at Userpilot cultivating relationships and facilitating value through product education. Overseeing account health and advocating for customer needs to enhance user engagement.
Responsibilities
- Developing strong, positive relationships with customers, acting as their primary point of contact for all things product.
- Being a customer advocate (Mediate between customer requests and company vision, while being sure to voice their needs to the internal team)
- Understanding the customer's business, goals, metrics, and challenges to provide personalized assistance.
- Continuously monitor customer usage and behavior to identify any issues or areas where customers may need support.
- Provide strategic consultation to customers on best practices to push for value.
- Updating Customers (communicate with customers about changes and modifications to the product)
- Conducting regular account reviews and building success plans with the customer
- You will own renewals and retention of revenue for your book of business
- Initiating collaborations for case studies
- Gathering and sharing customer feedback with product teams
- Investigate and escalate any technical issues a customer encounters.
Requirements
- At least 2 years in a Customer Success / Solutions Engineer / Account Management / Onboarding role in a B2B SaaS company
- Experience managing a book of business; knowing how to segment, prioritize, and engage with your customers efficiently & effectively
- Have owned technical demos & understand how to demonstrate value
- Can identify customer pain & goals, by asking good discovery questions
- Have basic sales acumen (to aid a successful AE partnership - they own product expansion in your book)
- Bonus Requirements:
- Experience working with customer engagement/analytics products
- UI / UX expertise
- More expert technical acumen
- Fluency in additional languages
- Have a fundamental understanding of APIs / JavaScript etc.
Benefits
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Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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