Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
About the role
- Customer Success Representative for the French Market with Alpega Group. Focus on B2B contract renewals, retention, and upselling while providing customer support.
Responsibilities
- Take care of our customer portfolio
- You will focus in contract renewal, retention and upsell of existing clients (B2B)
- Customer support via phone and e-mail
- Solve customer concerns and escalate issues when appropriate.
- Take ownership of new customers by onboarding and helping them configure their accounts.
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation.
Requirements
- Previous experience working in sales is ideal.
- Native French
- Fluent English or Spanish.
- You will need to live within travel distance of Barcelona
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- High accuracy standards.
- Experience with Salesforce will be a plus.
Benefits
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- A permanent contract.
- Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
- Hybrid working model, with no mandatory days to come to the office.
- An international working environment, with over 40 nationalities in the Alpega Team.
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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