Operations Supervisor leading a team in call center operations with a focus on management and quality assurance. Responsible for staff training, performance monitoring, and adherence to company policies.
About the role
- Client Success Consultant managing educational partnerships and ensuring customer satisfaction. Working with schools to enhance their experience with the company's products and services.
Responsibilities
- Manage large accounts in the education sector and ensure clients feel they are receiving the highest level of customer service
- Be responsible for overall customer satisfaction and work to delight them with our products and services
- Develop renewal strategies to ensure clients continue using our products and services in the future
- Monitor the progress of each account and work to resolve any issues that may arise
- Collaborate with other internal teams to ensure customer needs and expectations are met
- Provide support in critical situations and ensure adopted solutions meet customers' needs and expectations
- Hold regular meetings with clients to ensure we are meeting our contractual agreements and expectations.
Requirements
- Proven experience as a Customer Success Consultant, preferably in the education sector
- Excellent communication skills
- Ability to solve problems efficiently and assertively
- Ability to work in a team and collaborate with other internal areas
- Availability to travel and a valid driver's license (Category B)
- Differentials:
- Affinity with the education sector and socio-emotional learning
- Knowledge of school operations and dynamics.
Benefits
- Meal voucher or food allowance (you choose how to split)
- Gympass to help you stay on top of your health
- Casual dress code
- Day off during your birthday month so the date doesn't go unnoticed
- One Friday off per month (or one day off per month, to be scheduled with area management)
- Career path: we want to see you grow with us!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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