Head of Customer Care Insights for Starling Bank driving transformative improvements across the Customer Care division by analyzing performance and customer outcomes.
About the role
- Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.
Responsibilities
- Work through customer’s problems via email and phone to resolution
- Assist customers in team’s phone queue
- Provide accurate documentation for customers
- Manage customer escalations leveraging industry knowledge
Requirements
- 2 years of experience in technical or product support (desired but not required)
- Proficient in CRM software tools
- Strong multitasking and organizational skills
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Account Support Specialist handling service requests and report generation for CEVA Logistics. Collaborating with various departments and using data analysis to improve internal processes.
Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.
Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Customer Experience Manager for Lovehoney, improving customer satisfaction in a hybrid work model. Partner with senior leadership, leveraging innovative strategies in the retail sector.
Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.