Senior Customer Experience Specialist at Honeywell Building Automation ensuring exceptional customer service and satisfaction in a hybrid role in Katowice, Poland.
About the role
- Product Support Specialist resolving customer inquiries via email and phone. Managing support tickets while ensuring alignment with SLA’s and customer satisfaction in IOT solutions.
Responsibilities
- Work through customer’s problems via email and phone to resolution
- Assist customers in team’s phone queue
- Provide accurate documentation for customers
- Manage customer escalations leveraging industry knowledge
Requirements
- 2 years of experience in technical or product support (desired but not required)
- Proficient in CRM software tools
- Strong multitasking and organizational skills
Benefits
- Short-term incentive program
- New hire stock award
- Paid parental leave
- PTO
- Hybrid work environment
- Competitive medical, health & wellbeing and compensation offerings
Job title
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Experience level
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Degree requirement
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