ME
MercafacilAnalista de Customer Success OPS – Pleno
Operational Analyst ensuring customer success in retail and industry sectors. Managing data operations and support in a hybrid work environment.
About the role
- As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product.
- You will work with the independent schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.
Requirements
- Manage overall workflow for implementation, training, and account management of assigned signature schools.
- Coordinate the implementation of new modules with customers.
- Complete onsite/remote training sessions & account management visits.
- Ensure the highest level of service for your portfolio of clients.
- Ensure all schools in your portfolio are active promoters of the platform.
- Build relationships with school leadership to ensure product rollout success.
- Provide clear notes and feedback and escalate customer concerns appropriately.
- Provide phone, email, and in-person support to customers when needed.
- Escalate concerns appropriately to ensure maximum customer satisfaction.
- A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter.
- The ability to thrive under pressure.
- Strong verbal and written communication skills.
- Strong attention to detail and ability to see tasks through to conclusion.
- Ability to build positive professional relationships with clients and educational staff.
- Comprehensive knowledge and confidence utilising the Compass platform.
- Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant.
Benefits
- We come together with our unique strengths to work towards a common purpose - shaping the future of education. When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environment.
- A flexible working culture.
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- Parental Leave Program for both primary and secondary carers.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
- It is a really exciting time to join Compass. We are growing and need people who want to grow with us.
- We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
- *Prior To Commencing Employment, You Require:*
- A valid Employee Working With Children Check
- Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
- A successful National Police Check
- A valid Drivers Licence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
ST
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