Hybrid Customer Success / Account Manager

Posted last month

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About the role

  • Serve as the first point of contact for existing clients, translating design intent into actionable guidance for visualisation teams.
  • Manage ongoing support and success for existing clients and act as trusted partner.
  • Host Unreal Engine virtual twin sessions, immersive demos, and workshops.
  • Showcase solutions to potential new clients in person and support business development.
  • Capture client feedback, document decisions, and feed actionable insights into workflows and roadmaps.
  • Draft proposals and scopes, providing fast, clear turnarounds for client requests.
  • Travel across the UAE for client meetings and demos.

Requirements

  • 3–6 years of experience in client success, account management, or project-side client partnerships within architecture, real estate, or creative media production.
  • Hands-on experience with Unreal Engine, immersive environments, or XR/AV setups.
  • Strong stakeholder management, facilitation, and presentation skills, especially in-person demos.
  • Technical fluency to bridge client design teams and production workflows.
  • A degree in a relevant field (Architecture, Engineering, Interactive Media) or equivalent experience.
  • Experience of working in the UAE.
  • Fluent written and spoken English.
  • Driving licence.
  • Right to Work for the UAE (asked in application).

Job title

Customer Success / Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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