Customer Experience Associate providing customer service and financial transactions for TD Canada Trust. Supporting diverse customer needs and enhancing their banking experience in Quebec.
About the role
- Act as the key liaison with railway customers, enhancing their experience in Radio Access technologies across all service areas.
- Focus on maintenance and care activities
- Troubleshoot and replicate errors in the lab to improve product functionality and significantly boost customer satisfaction.
- Conduct comprehensive site audits and surveys, ensuring service delivery meets both quality standards and safety compliance.
- Use advanced measurement equipment to gather data for identifying and resolving network issues effectively on-site.
- Coordinate efforts with subcontractors and third-party suppliers to ensure smooth project execution and effective communication.
- Engage in FRMCS pilot projects, offering innovative solutions while collaborating with R&D teams for future advancements.
- Collaborate closely with a tight-knit team to test software updates, analyze network performance, and significantly enhance user experiences.
Requirements
- Diploma/Master in telecommunication/electrotechnology or similar
- Fluent in English and German (minimum C1 level); French is a plus
- Minimum 5 years of Radio Access experience with strong 2G GSM-R knowledge
- Experience in commissioning, integration, and testing of Nokia Base stations and related systems
- Proficient in troubleshooting and performing software updates on radio equipment on-site
- Experience adhering to railroad-specific safety regulations (GSM-R)
- It would be nice if you also had:
- Familiarity with 5G Radio and FRMCS
- Experience in leading and coordinating subcontractors
- Ability to work independently and collaboratively in mixed local and virtual teams
- Experience with Nokia GSM-R environment e.g. Nokias Base station Talk-Family, Flexi Multiradio 10, BTS / BSC/ RNC/ MSC / Node B / NetAct'/MantaRay.
- **Important**: Availability for night and weekend work and participating in local on-call service (6-8 assignments per year) is necessary for the role.
Benefits
- Health insurance
- Wellness programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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