About the role

  • Responding to customer inquiries concerning bets, game results, user accounts, and other related topics via e-mail or chat
  • Providing support in resolving issues encountered while using the website or mobile application
  • Assisting users with common issues like logging in, resetting passwords, creating accounts, and other operations
  • Identifying technical errors and reporting them to the relevant departments
  • Supporting customers in managing their accounts, including identity verification, updating personal data, and other related tasks
  • Providing information about current special offers, bonuses and promotions, as well as the conditions that must be met
  • Providing guidance on responsible gaming and assisting with using various functions of the sports betting platform
  • Collecting customer feedback about the company’s services and reporting it to the relevant departments
  • Recommending improvements based on customers’ suggestions and comments
  • Participating in trainings and team meetings in order to enhance your qualifications and knowledge of the company’s products

Requirements

  • Excellent communication and interpersonal skills
  • Ability to maintain high standards of customer service even in demanding situations
  • Effective problem-solving skills with the ability to work under time pressure
  • Proficiency in Polish language (both written and spoken) at C2 level
  • Strong organizational skills with the ability to prioritize tasks effectively
  • Flexibility for shift work, including weekends and holidays

Job title

Customer Service Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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