Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Handle incoming inquiries and provide problem resolution related to transactions and technical questions for our policyholders.
- Thrive on phone conversations, handling 50 to 60 incoming calls daily with ease.
- Provide outstanding customer service as your top priority.
- Excel at problem-solving and are determined to overcome any obstacles that come your way.
- Participate in various volunteer opportunities and local charity events supported by the company.
Requirements
- Strong customer service skills with 1-2 years of experience in a related customer service role.
- College degree and/or equivalent experience preferred.
- Strong customer skills with 1-2 years’ experience in a related role.
- FINRA SIE and series 6 or 7 license is required in this role.
- Proactive and resourceful, with a knack for finding answers through research.
- Strong analytical skills and creative thinking.
- Skilled at handling multiple priorities in a fast-paced setting.
- Motivated to learn quickly and adapt to changes.
- Computer proficiency including Microsoft Word and Outlook.
Benefits
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
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