Strategy Analyst responsible for shaping customer experience strategies and omnichannel ambitions at Coles. Collaborating across functions and providing insights to drive measurable outcomes.
About the role
- Customer Service Specialist at Nestlé managing customer interactions and providing tailored solutions. Engaging with clients to enhance satisfaction and streamline service delivery in a fast-paced environment.
Responsibilities
- Welcome customers and accurately identify their needs to provide tailored solutions.
- Advise customers and prospective clients on our range of products and services to support informed decision-making.
- Generate customer interest by showcasing our full product offerings and their benefits.
- Prioritize first-contact resolution to improve the customer experience and streamline service delivery.
- Enhance customer satisfaction in every interaction, ensuring a positive and lasting impression.
- Manage complaints effectively by handling customer concerns with empathy and efficiency, turning feedback into opportunities for service improvement.
Requirements
- 1–2 years of customer-facing experience (mandatory)
- Proficient with Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- French: C1 or C2 level (mandatory)
- English: B1/B2 level (mandatory)
- Ability to multitask effectively
- Positive attitude with a strong eagerness to learn and ability to work collaboratively as a team player
- Strong organizational and prioritization skills to succeed in a fast-paced environment
- Demonstrated strong work ethic and professional conduct
Benefits
- Opportunity to develop expertise within Nestlé’s Shared Services business
- Work within a culturally diverse team
- Local and international exposure opportunities
- Flexible working environment
- Employee engagement and well-being activities
- Competitive salary with an annual performance-based bonus
- Meal allowance card
- Access to a credit club
- Flexible benefits: choose options that best suit your needs (e.g., health insurance, gym membership, professional training, etc.)
- Membership in the Nestlé Club, offering partner discounts
- Complimentary high-quality coffee at the office
- Employee discounts at selected retailers
- Provision of company equipment tailored to professional needs
- On-site medical support available at our office
- Access to e-learning courses and training programs to support career development
- Opportunities for career progression and international mobility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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