Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Handling customer return requests and ensuring efficient processing in a dynamic international company. Collaborating with various departments and handling relevant customer inquiries efficiently.
Responsibilities
- Receive and process customer return requests via email, phone, or online platforms
- Verify return eligibility based on company policies
- Provide customers with return labels and shipping instructions
- Track return shipments and ensure timely delivery to the warehouse
- Collaborate with the warehouse to confirm the condition of returned products
- Ensure items meet return criteria (e.g., unused, original packaging)
- Inform customers about the status of their return
- Handle complaints or issues related to returns professionally and empathetically
- Ensure all return procedures comply with internal policies and legal requirements
- Generate reports on return volumes, reasons, and trends
- Support internal investigations for disputed returns
Requirements
- 1 year of experience as Customer Service would be considered a plus
- Education: at least High School Diploma
- Languages: fluent English (both written and spoken). Any other European language (German, Spanish, French, Russian...) will be considered as a plus
- Proficiency with Microsoft Office suite, including good Excel skills
- Fast learner, analytical mindset, adapt to changes and work under pressure
- Excellent execution, high respect of deadlines and strong organizational skills, precision and attention to details
- Strong verbal and written communication skills and ability to tailor message to all levels in the business, including delivering clear and concise presentations
Benefits
- An International, fresh and dynamic working environment
- Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
- Arts, sports and social events outside the office, thanks to our Guess Fun activities!
- Training & Development platform and paths
- Discount on our products both online and in stores
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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