Customer Service Representative in Berlin focusing on customer support and satisfaction in education services. Engaging with clients through various communication channels to manage inquiries and ensure quality service.
About the role
- Bilingual Customer Service/Sales Agent connecting top global brands with customers. Addressing inquiries and providing solutions in a high call-volume environment.
Responsibilities
- Work collaboratively as a team with a goal to achieve a high quality standard.
- Work in a high call-volume contact centre answering an average of 100 calls or more.
- Ability to connect with customers through conversations and provide financial solutions.
- Build trusting relationships with customers understanding their needs.
- Proactively offer appropriate solutions that create high customer satisfaction.
- Exercise patience and empathy that resolve customer concerns.
- Identify and maximize opportunities to cross-sell and up-sell to existing customers.
- Adhere to our client’s policies, procedures and industry compliances.
Requirements
- High School diploma or GED.
- Minimum 2 years of sales experience
- Fluent English required.
- Satisfactory background check.
- Proficient Microsoft Windows skills.
- Solid computer/internet/keyboarding skills.
- Ability to accurately type minimum 30 wpm.
- Strong work ethic with proven dependability.
- Ability to quickly learn new applications and processes.
- Strong verbal and written communication skills.
- Professional and courteous telephone manner.
- Excellent verbal skills; basic writing skills.
- Able to handle routine and repetitive tasks at varying pace
- Flexibility to work additional hours as needed.
- Maintain acceptable attendance.
- Available to work full time in Toronto/Montreal onsite location
Benefits
- Work in a state of the art office that is centrally located with close/easy transit access.
- Restaurants/Shopping/Amenities within walking distance to the office
- Paid Training
- Hybrid Role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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