Customer Experience Specialist responsible for providing customer support and solving issues for Johnston & Murphy. Collaborating with retail locations and resolving customer inquiries with a focus on service.
About the role
- Customer Service and Order Management Specialist providing accurate and professional service to clients and internal sales departments. Managing orders and resolving inquiries with a focus on detail.
Responsibilities
- Provide excellent, timely, accurate and professional customer service.
- Manage incoming orders and input into order entry system.
- Review orders for accuracy and completion.
- Assist customers/clients with questions or problems on their orders.
- Maintain necessary data within order entry system to ensure efficient processing.
- Work on a variety of web-based client systems.
- Communicate openly with clients, customers, and internal sales department to resolve inquiries.
Requirements
- Strong Microsoft Excel experience
- Experience with Outlook
- Flexible with excellent customer service and communication skills
- Problem solver with strong analytical skills
- Ability to work well under pressure
- Accurate data entry skills
- Ability to work as part of a team as well as independently
- Excellent organizational skills with focus on detail
Benefits
- PTO and Sick days
- 11 paid company holidays per year
- 1 Floating holiday
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
Job title
Job type
Experience level
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Degree requirement
Location requirements
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