Customer Service Representative supporting QVC's Customer Care Team in Knowsley, handling inquiries and driving brand advocacy with a focus on customer satisfaction.
About the role
- Contractual Associate role at Pearson VUE focused on customer service and resolving client inquiries. Collaborate with internal teams to enhance customer experience and deliver positive outcomes.
Responsibilities
- Take on many different types of interest from internal stakeholders relating to customers’ experience
- Understand the enquiry, ask questions and collaborate with departments to investigate issues
- Take ownership of customer enquiries to deliver positive outcomes
- Provide feedback and suggest improvements to avoid customer issues in the future
- Respond and resolve customer queries
- Input accurate customer information into the database
Requirements
- Minimum Bachelor's Degree or Equivalent
- 1+ years customer service experience preferred
- Excellent oral and written communication skills
- Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
- Familiar with various training tools and models; understanding of learning styles preferred
- Effective problem-solving skills
- Conflict management skills
- Strong organization skills
- Interpersonal savvy and ability to influence and relate to others
- Time management skills
- Ability to deal with ambiguity and overcome objections
- Must be patient, positive, and professional
- Strong attention to detail
- Ability to set and meet goals
Benefits
- competitive benefits package
- exciting career development opportunities
- rewards and incentives
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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