Hybrid Customer Service Representative, Polish, English

at CPM International

• Job title: Customer Service Representative, Polish, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €1,238 per month
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bratislava, Slovakia

About the role

• Customer Service Representative providing product information and support to clients in Polish and English. Collaborating with customers via phone, email, and social media platforms.

Responsibilities

• Collaborating with customers to provide product information and resolve queries efficiently and professionally.
• Empathising with customers, analysing their issues and offering personalized solutions.
• Support our omnichannel service by communicating with consumers in multiple ways, such as via phone (inbound calls), email & various social media.
• Developing a deep understanding of the products and services offered by our client.
• Representing our company values and acting as a brand ambassador.

Requirements

• Fluent in Polish Language: You’re confident communicating in Polish, both written and spoken.
• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
• Customer Experience: A real passion for providing top-notch customer service in handling calls, including challenging ones.
• Excellent organizational skills: Attention to detail.
• Professional attitude: To have a proactive approach to resolving any type of issue.
• Commitment: dedication and a strong sense of teamwork.
• Location & Eligibility: Be eligible to work in Slovakia.

Benefits

• Start date: 15th of November, 2025.
• Contract: Permanent
• Full-time: 40 hours/week
• Working days/Hours: 5 days per week, Monday to Friday from 9 am- 6 pm.
• Base salary of €1.238 per month in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
• Office-Based working model from our Bratislava location.
• Fully paid training that optimally prepares you for your job - 3 weeks duration.
• **Additional Benefits:**
• Multisport Card.
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.