Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
About the role
- Customer Support Representative assisting patients and healthcare providers with prescription inquiries via phone and chat. Maintaining satisfaction and professionalism in a fast-paced environment.
Responsibilities
- Deliver outstanding customer support through clear and effective communication on every interaction with patients/healthcare providers.
- Provide first-level assistance via phone and chat channels by addressing patient/healthcare provider inquiries (i.e. prescription submissions, tracking, refills and PHI updates.)
- Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support by maximizing the use of key resources.
- Guide patients/healthcare providers through basic issue resolution procedures (i.e. online payments and prescription submissions through electronic medical records system-EMR)
- Collaborate with colleagues and management to share insights, improve support processes, and adhere to best practices.
- Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues through the proper support channels and follow up as needed.
- Communicate technical information clearly and professionally to non-technical users. (i.e. assisting patients with online troubleshooting/assisting providers with prescription correction where needed)
- Perform other related duties as assigned by managers.
Requirements
- High School diploma or equivalent.
- Minimum of 6 months experience in customer service via phone, email, or live chat.
- Healthcare experience is not required but is considered a plus.
- Startup experience is a plus.
- Ability to thrive in a fast-paced, dynamic environment with frequent changes.
- Open to working all shifts as needed by the business.
Benefits
- Employee benefits (paid time off, 401K, and healthcare)
- Meditation app
- Referral program
- Paid training
- Continuous support
- Growth opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.
Customer Experience Officer handling service and support for Tennis World Melbourne Park & Albert Reserve. Responsibilities include customer service, front of house management, and event support.
Customer Service Representative providing support across Hamilton branches for online banking and inquiries. Assisting customers with problem - solving and digital tool navigation while ensuring a great experience.
Customer Service Representative providing customer support and coordinating service for Trademasters. Handling inbound calls and scheduling technicians to ensure timely service delivery.
Account Manager responsible for customer accounts in vehicle finance, managing calls and finance agreements. Working in a hybrid setup with a focus on customer satisfaction and proactive engagement.
Customer Service Representative handling inbound calls and scheduling service appointments for a facility management company. Ensuring communication between customers, technicians, and management for operational efficiency.
Deployment Manager partnering with customers to drive adoption of digital capabilities and enhance business value. Collaborating with Corporate Account Managers for successful pilot and launch implementations.
Team Lead ensuring high quality customer service and sales results in Retail Banking at Luminor. Overseeing CSU employees and improving customer experience across multiple channels.