Customer Service Representative providing information about products and services and processing orders for clients. Engage with customers via phone, fax, or email in a manufacturing environment.
About the role
- Customer Service Representative supporting sales team at Heating Solutions Sales Company. Handling orders and inquiries while maintaining relationships with customers and representatives.
Responsibilities
- Processes orders for material or merchandise received by mail, telephone, or personally from customer’s salespeople or company employee
- Responsible for handling telephone calls from customers and salespeople
- Obtains answers on delivery, price and availability of product
- Assist sales regions(s) with order planning, coordinates shipments and assist in completing customer transactions
- Develop relationships with customers and salespeople/representatives
- Follow up on orders and customer inquiries and inform customers of unit prices and shipping dates
- Answers inquiries regarding Return Material Authorizations and Product Performance Reports
- Ensure accuracy of information in the computer room
- Enters customer orders
Requirements
- High school diploma or general education degree (GED) required
- 2 years of experience in a manufacturing and/or customer service environment preferred
- Experience in Microsoft Word & Excel preferred
Benefits
- Medical, dental, and vision coverage available on your first day of employment
- Access to Employee Assistance Program (EAP)
- 401(k) plan
- 12 paid holidays
- Vacation time
- 75% tuition reimbursement after 6 months
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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