About the role

  • Processes orders for material or merchandise received by mail, telephone, or personally from customer’s salespeople or company employee
  • Responsible for handling telephone calls from customers and salespeople
  • Obtains answers on delivery, price and availability of product
  • Assist sales regions(s) with order planning, coordinates shipments and assist in completing customer transactions
  • Develop relationships with customers and salespeople/representatives
  • Follow up on orders and customer inquiries and inform customers of unit prices and shipping dates
  • Answers inquiries regarding Return Material Authorizations and Product Performance Reports
  • Ensure accuracy of information in the computer room
  • Enters customer orders

Requirements

  • High school diploma or general education degree (GED) required
  • 2 years of experience in a manufacturing and/or customer service environment preferred
  • Experience in Microsoft Word & Excel preferred

Benefits

  • Medical, dental, and vision coverage available on your first day of employment
  • Access to Employee Assistance Program (EAP)
  • 401(k) plan
  • 12 paid holidays
  • Vacation time
  • 75% tuition reimbursement after 6 months

Job title

Customer Service Representative

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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