Customer Service student position at HEIMPLANET, a company specializing in high - quality outdoor products. Engage with customers, answer inquiries, and assist with product repairs and documentation.
About the role
- Customer Service Representative addressing customer queries in French and German. Providing effective solutions and information about products while collaborating with other departments.
Responsibilities
- Respond to customer inquiries by phone and email in French and German
- Provide timely and effective resolutions to customer issues and complaints
- Manage and prioritize customer service tickets to ensure fast resolution
- Provide customers with information about products and services
- Document customer interactions and maintain accurate records
- Collaborate with other departments to resolve complex customer issues
- Participate in training and continuous learning to stay up to date on product knowledge and customer service best practices
Requirements
- Fluent in French and German
- Professional experience in customer service or a related field
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and prioritize effectively
- Excellent problem-solving skills and attention to detail
- Experience using customer service software and tools
- Ability to work independently and as part of a team
Benefits
- Secure position in an internationally growing company within the medical technology / IoT growth market — permanent full-time employment
- An interesting and varied role in a friendly team
- Excellent public transport connections and company tickets at discounted rates
- Flexible working hours with flextime option
- Opportunity to work from home by arrangement
- Modern office including air conditioning
- Company-sponsored training
- Company events
- Free beverages
- Free parking
- Employee discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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