Customer Service Representative responsibilities include managing inquiries via phone, email, and chat in a fun - forward culture. Requires experience in customer service, particularly in call center environments.
About the role
- Customer Service Representative for CVS Health handling inquiries and resolving customer issues. Ensuring high customer satisfaction and loyalty through effective communication.
Responsibilities
- Operates as a representative of the company by answering and documenting all incoming calls
- Responds to complex calls related to specialized products
- Ensures every member is shown respect and kindness
- Identifies and evaluates appropriate data to determine and implement the appropriate course of action
- Follows established procedures to meet customer/member needs
- Communicates effectively with diverse work units and relevant organizational departments
- Documents all customer correspondence and maintains confidential records of patient information
- Meets all company set metrics
Requirements
- 1+ years experience in call center operations or customer service
- Multitasking capability with superb time management
- Excellent verbal and written communication skills
- Active listening skills
- Patience, empathy, and professional handling of difficult customers
- Basic computer skills and ability to navigate phone systems and software
- Healthcare call center experience (preferred)
- First call resolution mindset (preferred)
- Working knowledge of problem solving and decision making skills (preferred)
- High school diploma or up to 2 year equivalent experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
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