Hybrid Customer Service Representative

Posted 3 weeks ago

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About the role

  • Operates as a representative of the company by answering and documenting all incoming calls
  • Responds to complex calls related to specialized products
  • Ensures every member is shown respect and kindness
  • Identifies and evaluates appropriate data to determine and implement the appropriate course of action
  • Follows established procedures to meet customer/member needs
  • Communicates effectively with diverse work units and relevant organizational departments
  • Documents all customer correspondence and maintains confidential records of patient information
  • Meets all company set metrics

Requirements

  • 1+ years experience in call center operations or customer service
  • Multitasking capability with superb time management
  • Excellent verbal and written communication skills
  • Active listening skills
  • Patience, empathy, and professional handling of difficult customers
  • Basic computer skills and ability to navigate phone systems and software
  • Healthcare call center experience (preferred)
  • First call resolution mindset (preferred)
  • Working knowledge of problem solving and decision making skills (preferred)
  • High school diploma or up to 2 year equivalent experience

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Job title

Customer Service Representative

Job type

Experience level

Junior

Salary

$17 - $28 per hour

Degree requirement

High School Diploma

Location requirements

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