Providing customer support for Prex's financial platform, solving inquiries in Montevideo. Ensuring quality service and continuous improvement while working in a hybrid setup.
About the role
- Customer Service Representative providing support to clients in Germany via phone and email. Handling customer inquiries and resolving issues without sales involvement.
Responsibilities
- You are responsible for delivering excellent customer service to our clients.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues via phone and email.
- Assisting and onboarding clients with the technical details of our trading software.
- Answering clients' technical questions about financial products by phone and email.
- There are no sales calls or cold-calling here — customers approach you.
Requirements
- You have some professional experience in phone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent German language skills, both written and spoken.
- English skills are an advantage.
- You are confident using a PC and have an affinity for internet and software.
Benefits
- Attractive compensation
- A multi-week, structured onboarding program with tailored training on our trading platform and financial products by our in-house trainer, plus hands-on training from your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our cook — suitable for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for professional development relevant to your role
- LYNX-sponsored in-house language courses at highly subsidized rates
- 45% contribution toward the company pension scheme
- Discounts for Urban Sports Club memberships
- Local and international summer & Christmas parties, as well as regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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