Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Analytical support role at Allstate involving claims documentation and third-party communication. Aiming for effective collection of subrogation recoveries within a dynamic insurance environment.
Responsibilities
- Provide low to medium complexity analytical support to various areas of the organization
- Summarizes documents and enters claim system notes
- Documents a claim file with notes, evaluations, and decision-making process
- Contacts third-party carrier to review liability and subrogation response, and obtains information regarding decision to reduce amount paid
- Monitors collection of subrogation recoveries and follows-up with third-party carrier as needed for subrogation payment
Requirements
- 0-18 months of related experience
- Bachelor’s degree or equivalent experience
- Intermediate proficiency in Microsoft Office suite
- Intermediate computer skills with Microsoft Office (Word, Excel, Outlook, PowerPoint) required
- Excellent verbal, written and interpersonal Communication skills
- Eye for detail and accurate preparation of Demand packages
- Excellent knowledge of Subrogation cycle
- Knowledge / Experience of Subrogation/Salvage is preferred
- Ability to utilize available tools to capture information pertaining to scope of damages associated with the loss
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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