Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.
About the role
- Customer Service Advisor with Capita Ireland, offering remote support for customer enquiries. Join a dedicated team focused on delivering positive service experiences.
Responsibilities
- Handle a high number of customer queries via telephone, up to 60 calls per day.
- Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
- Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
- Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
- Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process
Requirements
- Previous experience working in similar environment
- Being highly methodical with a thorough attention to detail
- Strong communication skills and the ability to build rapport with all callers
- Having excellent organisational skills
- Having the ability to work to stringent customer service SLA’s and KPI’s
- Demonstrating confidence and the ability to communicate clearly and effectively
- Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
- Bringing a proactive attitude with the ability and ambition to develop role in the future
Benefits
- 22 days holidays plus the opportunity to purchase additional leave
- access to Wrkit – giving you access to lifestyle savings, & discounts
- cost of eyecare vouchers for eye examinations and money towards glasses if required
- access to Capita pension scheme
- access to Employee Assistance Programme
- life Assurance Benefit
- cycle2work scheme….and plenty more
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