Technician for customer service at Nohl Brandschutz GmbH handling fire protection systems inspection and service. Requires technical expertise and customer service skills with travel readiness.
About the role
- Customer Success Representative delivering world class service to Medical Devices customers and Field Sales Agents. Handling inquiries, processing requests, and maintaining cases in Salesforce for effective service delivery.
Responsibilities
- Responsible for providing world class customer service to Medical Devices customers and Field Sales Agents
- Timely and successful handling of inbound calls and electronic inquiries
- Maintain positive & productive customer centric relationships
- Process requests from customers and sales teams including orders, returns, and inquiries
- Create and maintain cases in Salesforce for all service-related activities
Requirements
- Minimum of 3-5 years Customer Service experience (preferably in the medical device or pharmaceutical industry)
- Proficiency in MS Office tools (Outlook, Excel, Word)
- Experience or Proficiency in Salesforce and SAP strongly recommended
- Strong interpersonal skills with the ability to effectively communicate at all levels internally as well as externally
- Excellent oral and written English communication skills are required. Other languages are a plus
- High School Diploma. Associate degree or Bachelor’s degree preferred
Benefits
- Health insurance
- Professional development
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Service Technician performing maintenance and commissioning of fire protection systems at customer sites. Requires travel and on - call availability for emergency services.
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