Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.
About the role
- Customer Service & Logistics Specialist organizing transportation and managing customer orders at Cargill. Collaborating with suppliers and service providers to ensure smooth operations across the supply chain.
Responsibilities
- Organizing transportation and ensuring the proper execution of commodity contracts
- Communicating daily with various departments
- Coordinating the loading schedule
- Ensuring smooth operations in collaboration with railway companies, suppliers, and service providers
- Receiving and processing moderately complex to complex customer orders
- Explaining information and informing customers about order status, invoices, contract balances and other information needed to complete an order
- Processing moderately complex to complex document requests from customers and confirming final shipping and quality documentation and specifications
- Identifying risks and opportunities to improve the order management processes
- Independently solving moderately complex issues with minimal supervision
- Escalating complex issues to appropriate staff
Requirements
- Bachelor's degree in Business or Logistics
- Minimum of five years of relevant professional experience
- Strong communication skills
- Ability to work collaboratively in a multicultural and multidisciplinary environment
- Strong analytical abilities and can manage/evaluate large volumes of data
- Fluent in both French and English, written and spoken
- Good IT skills: MS Office, Excel; SAP is a plus
Benefits
- Competitive salary
- Outstanding career development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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