Analyst supporting complex, multi - country health policy and market access engagements across Asia - Pacific and global markets. Aiming to deepen expertise in health policy and consulting.
About the role
- Customer Quality Analyst focusing on quality-related issues and continuous improvement at Cummins. Engaging stakeholders and supporting customer expectations through data analysis and collaboration in a hybrid role.
Responsibilities
- Develop an understanding of customer expectations and requirements for quality with guidance from senior quality team members.
- Support in identifying, prioritizing, and resolving customer quality issues.
- Manage and monitor customer shipping claims while ensuring timely resolution and customer satisfaction.
- Utilize Customer-Centric metrics to prioritize and address customer quality concerns effectively.
- Collaborate with cross-functional stakeholders from various Cummins entities to address quality and customer care issues.
- Contribute to continuous improvement initiatives and support or lead Six Sigma and process improvement projects.
- Support the development and execution of the Customer Quality organization’s vision and strategy.
- Build and maintain relationships with internal teams and external customers to ensure transparent and proactive quality communication.
- Participate in or lead corrective and preventive action planning to prevent recurrence of customer issues.
- Support the digitization of quality management processes through Quality 4.0 initiatives.
Requirements
- College, university, or equivalent degree required.
- Engineering or a related technical or scientific discipline preferred.
- Minimal to intermediate level of experience in a similar role.
- Prior experience in Customer Care, Customer Relationship Management, or Aftermarket operations preferred.
- Experience managing customer shipping claims and integrated aftermarket processes is beneficial.
- Experience working with diversified teams and cross-functional stakeholders preferred.
Benefits
- Hybrid work model
- Continuous improvement initiatives
- Support or lead Six Sigma and process improvement projects
- Relationship building with internal teams and external customers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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