As a Customer Operations Support Representative at Bloomwell, you will handle communication with patients and improve their experience in medical cannabis access. Engage with doctors and gather valuable feedback to enhance services.
Responsibilities
Support for written and telephone communication with patients
Act as the central interface between patients and doctors
Digital data capture and distribution of feedback to stakeholders
Optimize patient-facing processes and continuously improve the patient experience
Requirements
Completed training in a medical, digital or related field
Patient-oriented mindset, behavior and manner
Very good German (C1) spoken and written
Good to advanced English (B2)
Ability to work concurrently across multiple web applications
Empathetic, committed and communicative personality
Benefits
Independent work with a high degree of autonomy and scope for shaping your role
Flat hierarchies and short decision-making paths
Flexible working hours
Team events
eGym Wellpass for personalized health and fitness programs
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