Hybrid Customer Operations Support, 2nd Level

Posted 2 weeks ago

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About the role

  • Support for written and telephone communication with patients
  • Act as the central interface between patients and doctors
  • Digital data capture and distribution of feedback to stakeholders
  • Optimize patient-facing processes and continuously improve the patient experience

Requirements

  • Completed training in a medical, digital or related field
  • Patient-oriented mindset, behavior and manner
  • Very good German (C1) spoken and written
  • Good to advanced English (B2)
  • Ability to work concurrently across multiple web applications
  • Empathetic, committed and communicative personality

Benefits

  • Independent work with a high degree of autonomy and scope for shaping your role
  • Flat hierarchies and short decision-making paths
  • Flexible working hours
  • Team events
  • eGym Wellpass for personalized health and fitness programs
  • Daily fresh fruit salad and vegetable sticks
  • Free beverages and ample coffee in the office

Job title

Customer Operations Support, 2nd Level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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