About the role

  • Nurture key customer partnerships and ensure every interaction adds value
  • Engage with customers as the face of the business
  • Build client relationships and support them in their business goals
  • Solve challenges alongside customers and generate excitement about the brand
  • Deliver exceptional customer experience
  • Collaborate closely with internal teams across sales, Customer Service and Technical teams to deliver tailored solutions that strengthen customer loyalty and drive long-term growth

Requirements

  • Proven experience in account management, customer success, or a similar role
  • Ability to build and manage strong, trusted relationships with customers
  • Understand client needs and provide solutions that meet their business objectives
  • Monitor account performance and identify opportunities for improvement or growth
  • Exceptional communication, negotiation, and interpersonal skills
  • Great organisational skills and proven ability to forward plan
  • Be a team player, admin savvy, highly motivated and goal focused
  • Ability to manage multiple priorities in a fast-paced environment
  • A successful history of meeting company KPI’s
  • Possesses the knowledge to understand business P&L’s and confidently report these to customers

Benefits

  • Company vehicle + parking
  • As much free coffee as you like at work
  • 250g of beans to take home weekly in addition to online staff discounts for our products
  • A great company culture with breakfast clubs, Friday drinks, and social events
  • A free and confidential Employee Assistance Program
  • An annual $200 wellbeing voucher
  • A 12-week company paid parental leave policy
  • Career development across multiple brands, Underground, Allpress & Asahi
  • Structured development plan to support you on your journey
  • A free access to LinkedIn Learning

Job title

Customer Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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