Nurture key customer partnerships and ensure every interaction adds value
Engage with customers as the face of the business
Build client relationships and support them in their business goals
Solve challenges alongside customers and generate excitement about the brand
Deliver exceptional customer experience
Collaborate closely with internal teams across sales, Customer Service and Technical teams to deliver tailored solutions that strengthen customer loyalty and drive long-term growth
Requirements
Proven experience in account management, customer success, or a similar role
Ability to build and manage strong, trusted relationships with customers
Understand client needs and provide solutions that meet their business objectives
Monitor account performance and identify opportunities for improvement or growth
Exceptional communication, negotiation, and interpersonal skills
Great organisational skills and proven ability to forward plan
Be a team player, admin savvy, highly motivated and goal focused
Ability to manage multiple priorities in a fast-paced environment
A successful history of meeting company KPI’s
Possesses the knowledge to understand business P&L’s and confidently report these to customers
Benefits
Company vehicle + parking
As much free coffee as you like at work
250g of beans to take home weekly in addition to online staff discounts for our products
A great company culture with breakfast clubs, Friday drinks, and social events
A free and confidential Employee Assistance Program
An annual $200 wellbeing voucher
A 12-week company paid parental leave policy
Career development across multiple brands, Underground, Allpress & Asahi
Structured development plan to support you on your journey
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