Area Manager role at Hemfrid in Gothenburg focusing on staff management and customer satisfaction. Responsible for achieving great experiences for both employees and customers daily.
About the role
- Senior Specialist, IT Solutions / IT Service Manager driving IT service excellence at Celestica. Collaborating with stakeholders for improved service delivery and performance monitoring.
Responsibilities
- Drive IT service delivery governance and manage service level agreements (SLAs).
- Monitor and report on SLA and KPI performance, providing insights for management reviews.
- Analyze complex data sets to identify trends and opportunities for improved service delivery.
- Lead periodic business review meetings with service providers to ensure performance targets are met.
- Collaborate with internal and external partners to drive continuous improvement initiatives.
- Assist in ITSM processes and contribute to enhancing service management functions.
Requirements
- 8+ years of experience in the IT industry
- Bachelor’s Degree in Computer Science, Information Technology, Engineering, or Business Administration.
- ITIL certification is a significant advantage.
- Strong understanding of IT operations and service management processes.
- Technical proficiency with experience in IT service management (ITSM).
- Exceptional analytical skills, with the ability to handle large amounts of data accurately.
- Excellent communication, presentation, and documentation skills, with proficiency in using visualization tools.
- Proven ability to influence stakeholders and drive problem resolution.
- Strong collaboration and teamwork skills.
Benefits
- N/A
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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