Responsable de Missions Audit clé dans l'audit légal et contractuel chez Exco Socodec. Supervisant les équipes et assurant la qualité des travaux, avec un portefeuille diversifié de clients.
About the role
- Regional Manager overseeing Hearing Care Coordinators at AudioNova, ensuring exceptional patient care and service across Central New York. Leading team training, operations, and performance management.
Responsibilities
- Oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
- Provide guidance and support to the HCCs within the region
- Ensure the HCCs receive the necessary training
- Motivate and mentor the HCCs for local events and evaluations
- Lead and develop a team including recruitment, hiring and performance management
- Address performance issues proactively
- Supervise clinic inventory control processed
- Oversee the process for the insurance process and proper completion of patient Benefit Checks
- Monitor and evaluate transactional compliance
- Provide comprehensive training to HCCs beyond initial onboarding
Requirements
- Bachelor’s Degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with customers, physicians, clinical staff
- Experience with Sycle.net is a plus
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy.
Benefits
- 10% Bonus
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