Continuous Improvement Manager responsible for driving operational efficiencies at Heaven Hill's Bardstown facility. Leading project management and CI activities to improve cost savings and methodologies.
About the role
- Regional Manager overseeing Hearing Care Coordinators at AudioNova, ensuring exceptional patient care and service across Central New York. Leading team training, operations, and performance management.
Responsibilities
- Oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs)
- Provide guidance and support to the HCCs within the region
- Ensure the HCCs receive the necessary training
- Motivate and mentor the HCCs for local events and evaluations
- Lead and develop a team including recruitment, hiring and performance management
- Address performance issues proactively
- Supervise clinic inventory control processed
- Oversee the process for the insurance process and proper completion of patient Benefit Checks
- Monitor and evaluate transactional compliance
- Provide comprehensive training to HCCs beyond initial onboarding
Requirements
- Bachelor’s Degree preferred
- Prior experience/knowledge with hearing aids is a plus
- Professional verbal and written communication
- Strong relationship building skills with customers, physicians, clinical staff
- Experience with Sycle.net is a plus
- Experience with Microsoft Office and Outlook
- Knowledge of HIPAA regulations
- Ability to exhibit empathy.
Benefits
- 10% Bonus
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