Logistics Customer Service Representative enhancing operational success and customer satisfaction at CEVA Logistics. Providing outstanding service by addressing inquiries and managing logistics activities.
About the role
- Manage customer expectations, build strong relationships, and act on feedback (B2B)
- Execute Customer Care strategy in line with global guidelines.
- Provide responsive support for assigned customers and affiliates, including order management, issue resolution, and complaint handling.
- Participate in customer visits and presentations; diffuse difficult situations effectively.
- Oversee the full order cycle and coordinate with operations, sales, and GBS.
- Monitor and address supply or capacity issues to prevent customer impact.
- Collect forecasts, support demand planning, and manage safety stock contracts.
- Coordinate product life cycle activities, ensuring smooth introductions and phase-outs.
- Identify and act on opportunities for improvement; contribute to relevant projects.
- Collaborate with the Support Office, Control Tower, and Continuous Improvement teams for corrective actions.
- Follow new customer and product processes to enhance the customer experience.
- Prepare debit/credit notes and manage billing activities.
- Maintain accurate customer records, including contracts, labeling, packaging, and stock requirements.
- Provide coverage and support for other team accounts when required.
Requirements
- High School or Secondary Education, Associate or University Degree preferred
- Fluent English skills, another language is a plus
- 3+ years of experience in a customer-facing role and supply chain
- Customer-focused with good problem-solving and negotiation skills
- Action-oriented mindset with good time management and priorisation skills
- Microsoft Office expertise
- Basic Inventory Management knowledge
- Strong knowledge of SAP and associated processes is an advantage
- Understanding of Incoterms and Shipping Terminology
Benefits
- Great compensation package including bonus and cafeteria
- Learning and career development opportunities
- Private health insurance
- Access to exclusive perfumes and employee shop with discounts
- Flexible work arrangement, home office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CC
Customer Service Representative at CEVA Logistics managing customer inquiries and order processes. Collaborating with warehouse teams to ensure smooth logistics operations at Venray location.
CC
Customer Service Administrator assisting with ocean freight operations for Southern Region at CEVA Logistics. Managing bookings and ensuring efficient shipment arrangements with customer liaison.
Enterprise Support Specialist resolving technical payment inquiries for global clients at Nuvei. Collaborating with banks and partners in a dynamic fintech environment.
Enterprise Tech Support Specialist advising premium clients on technical issues in the fintech sector. Collaborating across teams to enhance payment processing solutions and manage high - stakes demands.
Enterprise Support Specialist managing client escalations and investigating payment - related issues at a Canadian fintech. Collaborating with banks and internal teams in a hybrid work environment.
Enterprise Tech Support Specialist addressing Premium and Enterprise client needs at Nuvei. Supporting technical issues in a fast - paced FinTech environment with strong analytical skills.
SV
State of VermontEducation Transition Support Specialist – Learning & Teaching
Education Transition Support Specialist coordinating Agency of Education supports for teaching standards and integration in Vermont's education transformation goals. Engaging with district leaders and providing testimony to the legislature on policy changes.
SV
State of VermontEducation Transition Support Specialist – Data Integration
Education Transition Support Specialist supporting legislative education initiatives and coordinating district data management operations for the Agency of Education in Vermont.
SV
Education Transition Support Specialist coordinating AOE supports for curriculum integration in education policy. Engaging with district leaders and providing direct testimony to inform major policy changes.