Customer Experience Executive at Queensmith facilitating post - sale and post - appointment customer journeys while ensuring order progression and payments. Collaborating with teams to enhance customer engagement.
About the role
- Customer Care Specialist managing claims and queries for health product customers. Collaborating with various departments to ensure customer satisfaction and continuous improvement.
Responsibilities
- Reporting to the Manager of Customer care, this role is the first point of contact for our customers
- Primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data
- Collaborate with other areas of the business such as Finance and Masterdata
- Raise claims within SLA, investigate to resolution, communicate outcomes
- Identify opportunities for continuous improvement
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately
- Coordinate and assist with audit requirements
Requirements
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment
- Ability to communicate at all levels within the organisation
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines
- Fully competent in oral and written communications
- Strong motivational skills
- Subject matter knowledge Customer Service skills
- Formal qualifications in Export and Customer Service
- Competent in using Excel/Word & Data Cubes
- Competent in using Database reporting repositories
- Excellent reporting skills
Benefits
- Equal employment opportunities for all current employees and applicants for employment
- Recruitment process confirmed by official Convatec email address
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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