Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Care Specialist managing claims and queries for health product customers. Collaborating with various departments to ensure customer satisfaction and continuous improvement.
Responsibilities
- Reporting to the Manager of Customer care, this role is the first point of contact for our customers
- Primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data
- Collaborate with other areas of the business such as Finance and Masterdata
- Raise claims within SLA, investigate to resolution, communicate outcomes
- Identify opportunities for continuous improvement
- Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately
- Coordinate and assist with audit requirements
Requirements
- Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment
- Ability to communicate at all levels within the organisation
- Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines
- Fully competent in oral and written communications
- Strong motivational skills
- Subject matter knowledge Customer Service skills
- Formal qualifications in Export and Customer Service
- Competent in using Excel/Word & Data Cubes
- Competent in using Database reporting repositories
- Excellent reporting skills
Benefits
- Equal employment opportunities for all current employees and applicants for employment
- Recruitment process confirmed by official Convatec email address
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Support Specialist at Uline providing exceptional customer service through order processing and inquiries. Collaborating with clients via phone, email, and chat to ensure satisfaction.
Customer Service Representative at Uline processing orders and inquiries and assisting customers through various communication channels. Ensuring customer satisfaction and becoming a product expert to answer queries effectively.
Bilingual Customer Support Specialist managing customer orders and inquiries for Uline. Ensuring high - quality service through effective communication and problem - solving skills.
Bilingual Customer Support Specialist at Uline delivering outstanding service and support to customers. Handling orders and inquiries effectively via multiple communication channels.
Customer Service Representative at Uline handling customer orders and inquiries in a collaborative call center. Communicating through various channels while being a product expert.
Customer Service & Sales Representative supporting customers at Stokke, a premium children’s products brand. Engaging with customers and driving sales through exceptional service.
E2E Solution Support Specialist resolving challenges in VoX, 5G, and other solutions at Nokia. Work within a globally distributed team, addressing complex customer network issues.
Customer Care Specialist ensuring a seamless setup and excellent experience for clients at MakiPeople. Collaborating across teams to enhance workflows and customer satisfaction.
Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.