Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Care Representative handling customer inquiries and processing orders for Metrology Services. Collaborating with various departments to ensure timely order fulfillment and support customers effectively.
Responsibilities
- Review and process customer purchase orders for Software Maintenance Agreements (SMA), ZEISS Care, internal software licenses and Metrology Services.
- Verifying price, part number, scheduled ship date, special instructions, and internal coding, according to customer PO and Customer Care work instructions.
- Process account set-up requests for new customers.
- Enter SMA contract to align with quote.
- Communicate with internal departments such as Purchasing, Warehouse/Shipping, Sales, Inside Sales, ZEISS Distributors, and customers.
- Acknowledge customer sales orders.
- ZEISS Digital Customer Companion (DCC) management and Webshop administration.
- Assist customers that are unable to sign into their account.
- Hourly review and clear blocked Webshop orders.
- Manage Webshop email box and respond to inquiries.
- Manage and Develop processes for SF&G Bench repairs and COMET panel calibrations.
- Proficiency in processing bench repair and comet panel calibration orders.
- Regularly review processes to seek efficiency gains and streamline.
- Responsible for direct purchase spare parts quotes as requested by customers.
- Confirm customer owns the metrology device and is eligible to receive a quote.
- Ensure the correct part number is quoted.
- Ensure the correct freight terms are quoted.
- Works cross functionally with all ZEISS departments to facilitate flawless order processing and management.
- Efficient and timely response to customer inquiries and requests.
- Review and process customer purchase orders according to established process.
- Assure that the quote and purchase orders freight and payment terms match.
- Coordinate and monitor all after sale activities.
Requirements
- Associate degree plus 2 years of relevant experience OR 4+ years of experience in customer service/customer care, sales support, or related area in a corporate setting.
- 1 or more years’ experience with accounting/finance related tasks preferred.
- Proficient in the use of a PC and Keyboard as well as Microsoft Office (Outlook, Word and Excel required, Visio and PowerPoint are helpful)
- Demonstrated ability to read, write, speak, and understand English.
- Ability to add, subtract, multiply, divide, and calculate percentages.
- Above average ability in the following skills: Written and verbal communication, Service orientation, Attention to detail, Time management, Teamwork, Problem solving, Handling stress.
Benefits
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Surgical Support Representative handling surgical sales orders and customer inquiries. Providing world - class customer service and support to sales force in various regions.
Customer Support Specialist at Sonova, providing customer service and support. Handling inquiries, resolving issues, and maintaining customer records in a dynamic environment.
Customer Care Representative providing exceptional service in fast - paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.
Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.