Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
About the role
- Customer Care Associate providing exceptional service to users of Welldoc’s digital health products. Handling customer requests and communication with key stakeholders in a hybrid role.
Responsibilities
- Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
- Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
- Effectively utilizing various means of data collection, including but not limited to phone and online methods
- Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
- Identifying and reporting any product support and/or trends/delays to management
- Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
- Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
Requirements
- Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
- Experience providing product technical support in a call center environment preferred
- Ability to proficiently use Microsoft Excel, Word and Gmail
- Ability to communicate effectively both orally and in writing
- Ability to build productive internal/external working relationships
- Has a basic understanding of the pharmaceutical/medical device/digital health industry
- Strong understanding of Mobile applications and devices
- Strong interpersonal and customer service skills
- Strong organizational skills; attention to detail
- Experience working in a team-oriented, collaborative, fast-paced environment
- Must be adaptive to be comfortable in a changing organizational dynamic
- Positive, can-do attitude
- Bi-lingual in English/Spanish preferred
Benefits
- Welldoc has been certified as a Great Place to Work for the last 3 years.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
Customer Service Administrator supporting NHS, long - term care facilities, and private individuals with outstanding service and administrative support.
Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations.
Customer Support Analyst managing corporate events and food supplier contracts in São Paulo. Ensuring quality service delivery for client satisfaction in a hybrid work model.
Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Loss Prevention Associate at TJ Maxx preventing theft and ensuring store safety. Supports a vibrant team and contributes to a positive customer shopping experience in the store.
Operations Support Specialist providing vital support within The Hartford's Claims Centralized Operations Group. Responsible for processing customer - initiated claims and managing daily workload.
Manage customer onboarding and ensure success with JUPUS, a fast - growing Legal Tech company. Collaborate with clients and internal teams to optimize user experience and feedback.
Integrated Sales Support Rep in Las Vegas providing administrative sales and support to team. Coordinating schedules, managing documentation, and supporting reporting for the AT&T sales team.