EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
About the role
- Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
- Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
- Effectively utilizing various means of data collection, including but not limited to phone and online methods
- Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
- Identifying and reporting any product support and/or trends/delays to management
- Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
- Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
Requirements
- Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
- Experience providing product technical support in a call center environment preferred
- Ability to proficiently use Microsoft Excel, Word and Gmail
- Ability to communicate effectively both orally and in writing
- Ability to build productive internal/external working relationships
- Has a basic understanding of the pharmaceutical/medical device/digital health industry
- Strong understanding of Mobile applications and devices
- Strong interpersonal and customer service skills
- Strong organizational skills; attention to detail
- Experience working in a team-oriented, collaborative, fast-paced environment
- Must be adaptive to be comfortable in a changing organizational dynamic
- Positive, can-do attitude
- Bi-lingual in English/Spanish preferred
Benefits
- Welldoc has been certified as a Great Place to Work for the last 3 years.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.
PC
Post CompanySales Support Representative
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
LG
Liebherr GroupCommercial Clerk, Customer Service
Customer Service Specialist handling customer complaints while coordinating with departments. Engaging in service request processing for high - quality solutions within a leading electronics company.
TC
TE ConnectivityCustomer Service Specialist II
Customer Service Specialist managing order processing and customer inquiries for TE Connectivity. Fostering collaboration and enhancing customer satisfaction through effective communication.
LG
Liebherr GroupWorking Student in Customer Service
Studentische Aushilfe im Customer Service bei Liebherr in Ulm. Unterstützung bei Kundenanfragen und Kundendienstabrechnungen für Haushaltsgeräte.
ÁR
ÁrvoreCustomer Service Intern
Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
GR
GrifolsCustomer Service Specialist
Customer Service Specialist receiving and entering customer orders and meeting customers’ requirements at Grifols, a global healthcare company specializing in plasma - derived medicines.