CL
Click&BoatCustomer Success Agent – French/English
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
About the role
- Lead the implementation and continuous optimization of CRM workflows — from decision engines to offer management, user journeys, and omni-channel interactions.
- Partner with Commercial / Marketing / Product stakeholders to translate business goals into scalable CRM solutions — define rules, decisioning logic, perks-or-price offers, triggers, and outcome measurement.
- Build and maintain CRM decision-strategies (Always-On or Ad Hoc), simulations, testing (A/B or multivariate), and monitor actual vs predicted performance.
- Oversee integrations between the CRM platform and upstream/downstream systems — ensure data quality, consistency, and latency are managed.
- Implement governance around CRM workflows: versioning, logging, change management, reviewing code/scripts, and ensuring compliance (privacy, regulatory environments).
- Coach, review, and collaborate with cross-functional teams (data scientists, engineers, BI, marketing ops) to ensure maintainable, performant solutions aligned with platform best practices.
- Ensure CRM platform scalability: address technical debt, performance tuning, platform upgrades, security patches, and feature releases.
Requirements
- Hands-on CRM mastery: Solid, proven experience working with at least one enterprise-grade platform—Pega, Salesforce, or Microsoft Dynamics.
- Workflow wizardry: Skilled at designing, building, and fine-tuning CRM workflows and decisioning logic that scale across channels.
- Analytical edge: Strong problem-solving mindset with the ability to translate complex business needs into elegant technical solutions.
- Industry savvy: Bonus points for experience in high-compliance environments like telecoms, banking, insurance, gaming, or tobacco.
Benefits
- Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
- Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
- Private insurance
- Top-tier tech gear
- Chance to work with a stellar crew
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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