Hybrid CRM Administrator

at OfficeRnD

• Job title: CRM Administrator
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• HubSpot Administrator managing day-to-day CRM operations and ensuring data accuracy for B2B revenue funnel. Collaborating across sales, marketing, and customer success teams in a hybrid work environment.

Responsibilities

• Own day-to-day administration and governance of our HubSpot CRM.
• Build and maintain scalable processes, workflows, automations, lead routing, and reporting to support GTM team efficiency.
• Partner with Sales and Marketing to manage lifecycle stages, lead scoring, segmentation, and campaign tracking.
• Collaborate with Customer Success to support onboarding and upsell/cross-sell workflows.
• Maintain data integrity through regular audits, deduplication, and process documentation.
• Manage integrations with other core tools in our RevOps tech stack (e.g., ZoomInfo, Gong, PandaDoc, Aircall, billing platforms, etc.).
• Support end-user training, onboarding, and adoption of HubSpot features and best practices.
• Provide reporting and dashboards to enable visibility into pipeline, campaign performance, and revenue metrics.
• Monitor platform performance and recommend system enhancements based on business needs and product updates.

Requirements

• 3+ years of experience in a HubSpot Admin or similar role within a B2B environment.
• Deep knowledge of HubSpot CRM and associated Hubs (Marketing, Sales, and Service).
• Strong understanding of go-to-market processes across Sales, Marketing, and Customer Success.
• Experience with RevOps best practices: funnel management, attribution, segmentation, lead management, and reporting.
• Strong analytical and problem-solving skills with attention to detail and data quality.
• Experience integrating HubSpot with other SaaS tools via native connectors or middleware (e.g., Zapier, Workato).
• Excellent communicator and collaborator with experience working across multiple departments.
• HubSpot certifications (e.g., Revenue Operations, CRM Implementation, Reporting) are a strong plus.

Benefits

• 401k with 4% matching.
• Health, dental and vision insurance.
• 25 days paid time off.
• 1 additional day off for your birthday.
• 3 days off for volunteering.
• Paid sick leave.