Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
About the role
- Specialist in Credit & Collections ensuring financial assessments and outstanding debt collections for clients. Involves close collaboration with project and sales teams in a dynamic environment.
Responsibilities
- Conduct Credit checks on all Clients (new and existing), establish and manage credit limits
- Manage the credit insurance contract, particularly in connection with the Group’s factoring program, as per the Group Credit Management Policy
- Liaise with Sales Managers/Project Leaders for credit checks, request information to make informed decisions, and explain credit decisions
- Collect outstanding debts from clients to ensure positive cash flow, both overdue & not yet matured invoices
- Manage a customer collections portfolio - B2B transactions : Cash/Debt Collection, direct contact with customers on Collection matters & dispute resolution, reporting to management, analysis & related internal support; consolidation and escalation where appropriate.
Requirements
- Com / MBA (Finance) with 9 to 10 years of proven experience in Credit & Collection with IT / ITES MNCs
- Sound working knowledge of MS Excel and basic accounting principles
- Proven previous experience in customer credit analysis and factoring-linked credit insurance is essential
- Excellent written & verbal communication skills in English
- Curiosity and willingness to seek solutions by interacting with multiple different functions (internal and external)
- Ability to work in a fast-paced & dynamic working environment, team player
- Required to work in the European shift (12 PM to 9 PM IST)
Benefits
- No Travel Required
- Hybrid Workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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