Collections Senior Process Associate handling accounts receivable and customer disputes for international clients. Managing customer communications and collaborating with team members to improve processes.
About the role
- Accounts Receivable Specialist part of the Credit and Collections team at ASC Engineered Solutions. Responsible for timely resolution of past due accounts to increase revenue and limit losses.
Responsibilities
- Contact customers regarding invoices/accounts which are past due. Providing information as requested by the customer to facilitate quick remittance. Obtain payment arrangements.
- Research and reconcile deduction/chargeback disputes, discrepancies, and short payments in a timely manner.
- Analyze disputes from current and past incidents to understand the root cause and develop and implement solutions to minimize and prevent future occurrences.
- Provide back up to the Deduction Analyst to process discrepancies pertaining to pricing, allowances, discounts, damages, shortages, and RMA claims.
- Develop and maintain a rapport with a variety of internal and external customers ensuring the highest level of customer service through relationship building.
- Perform other duties as needed and as assigned by the Credit Manager.
Requirements
- Minimum 2-3 years collections/AR experience required; in lieu of experience college degree will be considered
- Ability to communicate clearly and professionally, both verbal and written
- Strong interpersonal, organizational and follow-through skills
- Strong problem solving, decision making, and analytical abilities
- Strong communication skills required to deal professionally with customers on delicate situations/resolving issues
- Strong teamwork skills with ability to establish and maintain positive and effective working relationships
- Ability to learn new ERP systems quickly. Knowledge of AS400, Microsoft Dynamics 365, Excel, Word, and Outlook.
Benefits
- The base salary range for this position is $28.00 - $35.00 USD hourly*. *****The salary range for this position reflects a reasonable estimate of the range of compensation for this role. ASC Engineered Solutions’ philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.
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