Ensuring the deliveries and customer requirements are properly dealt with
Handling complaints and resolving issues
Cooperating with internal and external stakeholders
Ensuring that the process is followed according to internal policies and targets.
Requirements
fluent level of English language
export shipments and documentation experience is an asset
additional language (Finnish) would be an asset
SAP knowledge
at least 1 year of functional experience in order management or customer service
good practical knowledge of MS Office tools
very good communication and interpersonal skills
maintaining good team spirit & cooperation
Benefits
stable job in international organization
possibility to grow within company’s structures
high company standards and a culture based on Kemira’s principles: Focus on Growth, Deliver Value and Collaborate to Succeed
friendly, international atmosphere and a diverse, inclusive, and international work environment
flexibility to organize your work between office and remote, in a hybrid work culture
a market-competitive and equitable salary with attractive employee benefits (e.g. private healthcare, sports cards, extra day off, volunteer day, and additional social benefits)
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
Sales Support Representative at Post coordinating customer visits and creating offers. Working closely with salespeople to ensure efficient processes and administrative support.
Customer Service Specialist handling customer complaints while coordinating with departments. Engaging in service request processing for high - quality solutions within a leading electronics company.
Customer Service Specialist managing order processing and customer inquiries for TE Connectivity. Fostering collaboration and enhancing customer satisfaction through effective communication.
Customer Intern providing support to the customer service team by analyzing and resolving client tickets. Involvement in improving response scripts and enhancing customer experience.
Customer Service Specialist receiving and entering customer orders and meeting customers’ requirements at Grifols, a global healthcare company specializing in plasma - derived medicines.