Content & Analytics Execution Lead operationalizing banking processes for Truist's Commercial Banking. Collaborating with teams to improve client and teammate experience while mitigating risks.
About the role
- Content Operations Specialist ensuring accuracy and efficiency in errata management for global learning experiences. Collaborating across teams to improve content operations in a mission-driven organization.
Responsibilities
- Analyze and process errata inquiries from submission to resolution, ensuring accuracy and efficiency
- Apply established criteria to resolve moderately complex content issues and escalate non-routine cases as needed
- Execute source content corrections across multiple platforms, meeting formatting, accessibility, and publishing standards
- Collaborate with subject matter experts to clarify and correct content errors for alignment with learning objectives
- Maintain and monitor the errata log, analyzing trends to inform content development teams
- Provide feedback on workflows and processes to support continuous improvement in content operations
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 3+ years of experience in content management, publishing operations, or editorial processes
- Strong organizational and time management skills with proven ability to meet deadlines
- Excellent written and verbal communication skills with a collaborative approach
- Ability to work independently while navigating occasional ambiguity with sound judgment
- Experience with content management systems (e.g., RSuite) and project tracking tools (e.g., Jira) is desirable
- Familiarity with learning management systems (LMS), particularly Canvas, is a plus
- Proficiency in Microsoft Office Suite, especially Word and Excel.
Benefits
- Comprehensive health coverage for you and your family
- Generous leave and time off
- Competitive retirement plans
- Flexible work options
- Wellness, education, and support programs
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