Gestionnaire contentieux managing Legal Affairs for Vaudoise insurance in Lausanne, ensuring compliance and communication with various parties. Supporting agencies and improving collection processes for effective financial management.
Responsibilities
Manage cases from the initiation of debt collection proceedings through to completion
Establish and maintain various written and telephone contacts with Vaudoise agencies, debt enforcement and bankruptcy offices, courts, and clients
Analyze financial situations and, where appropriate, grant and negotiate suitable payment plans
Monitor and process incoming payments related to collections
Support Vaudoise agencies on all litigation/collections-related issues
Contribute to the continuous improvement of monitoring and collection processes
Requirements
Federal VET Certificate (CFC) in commercial administration or equivalent
Excellent written and spoken German and French; Italian is an asset
Good knowledge of the Swiss Federal Act on Debt Enforcement and Bankruptcy (DEBA), with significant experience in this area in Switzerland
Proficient with common IT tools (MS Office), especially Excel
Independent and efficient, able to manage priorities and meet deadlines
Rigorous and structured, well-organised and conscientious
Curious and versatile, with a strong interest in a variety of tasks
Committed and proactive, enjoys teamwork and contributes to an open and constructive collaborative environment
Benefits
A healthy work environment in a mutual insurance company certified as a "Great Place to Work"
Comprehensive employee benefits, including flexible work arrangements
Human-centered values focused on employee well-being
Work within a dynamic and passionate team
Job title
Debt Recovery Officer (French/German) – 80% to 100%
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