Support EMEA Marketing team by maintaining and updating Columbia Threadneedle’s public websites. Ensure content is accurate, compliant and aligned with brand standards while improving usability and processes.
About the role
- Content Designer responsible for shaping digital customer experiences through engaging content. Collaborating with teams to develop metrics and improve user interactions in an agile environment.
Responsibilities
- Create engaging, readable, accessible content that gives our customers great digital experiences
- Develop genuine empathy for people, understanding their needs, aspirations and challenges
- Take ownership as the content expert in an agile environment
- Think strategically about how our conversations can evolve, and spot opportunities for where they link into other experiences
- Share expertise to help shape the overall design approach
- Provide consistency in the way we have conversations with customers across topics and touchpoints
- Promote and demonstrate how effective writing helps customers.
Requirements
- Experience as a UX writer, conversation designer, or content designer
- Familiarity working in a complex landscape – ideally financial services
- A collaborative attitude ready to be a part of a busy multi-disciplinary team
- Flexibility in writing on-brand content in multiple tones of voice
- Confidence in writing concise, clear and consistent copy for different channels
- The ability to influence and manage multiple collaborators across product, risk, legal and branding teams
- Experience using and collaborating in Design platforms, such as Figma.
Benefits
- A generous pension contribution of up to 15%
- An annual performance related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
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